Shipping Policy

Thank you for shopping with Wohngefühl. We strive to deliver your orders quickly and safely. Please read our Shipping Policy below for more information on processing and delivery times.

1. Order Processing Time
All orders are processed within 1–3 business days after payment is received.

* Orders are not processed on weekends or public holidays.
* During periods of high order volume, processing times may be slightly delayed.
* If there is a significant delay, we will notify you by email.

2. Delivery Time
Delivery times vary depending on location. Estimated delivery times:

* Sweden and Europe: 7–15 business days
* USA and United Kingdom: 7–15 business days
* Canada and Australia: 8–16 business days
* Rest of the world: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

3. Shipping Costs
Shipping costs are calculated at checkout based on your location. We may also offer:

* Free shipping on select products or during promotions.
* Standard shipping rates depending on destination.

Shipping costs are always shown before you complete your order.

4. Order Tracking
As soon as your order ships, you'll receive a tracking number by email. You can use this number to follow your order until it's delivered to your address. Contact us if you haven't received your tracking information within 5 business days.

5. Customs Fees and Taxes
International orders may be subject to customs fees, import duties, or taxes set by your country. These costs are the responsibility of the customer and are not included in the shipping cost.

6. Incorrect Address
Please make sure your shipping address is correct before placing your order. If you've entered an incorrect address:

* Contact us immediately.
* Changes cannot be guaranteed once the order has been processed.
* We take no responsibility for orders shipped to an incorrect address provided by the customer.

7. Lost or Delayed Packages
If your order is delayed or appears to be lost:

* Please allow for extra delivery time during peak seasons.
* Contact us if your package hasn't arrived within 30 days of shipping.

We will work with the shipping carrier to resolve the issue.

8. Damaged Items
If your product arrives damaged:

* Contact us within 48 hours of delivery.
* Attach clear photos of the damaged product and packaging.
* We will arrange a replacement or refund depending on the situation.